This policy outlines the terms and conditions for booking, cancelling and rescheduling consultations and nutrition follow-up programmes.
By booking a consultation, you acknowledge that you have read and agree to the terms set out in this policy.

Follow-up plan periods

Each follow-up plan has a defined duration:

Essential: 1 nutrition consultation + 30 days of follow-up.
Equilibrium: 3 nutrition consultations + 120 days of follow-up.
Evolution: 5 nutrition consultations + 200 days of follow-up.

The plan starts on the date of your first consultation.

Consultation dates may be adjusted according to your needs and my availability, provided that the original plan duration is respected.

Booking

A €30 deposit is required to secure your first appointment. This amount will be deducted from the total cost of your chosen plan.

Your appointment will be confirmed once the deposit has been received. The deposit forms part of the total fee and is not an additional charge.

Delays

The patient may arrive up to 15 minutes late for a scheduled consultation.

The delay will not extend the consultation time, and the consultation will end at the originally scheduled time.

Delays of more than 15 minutes will be considered non-attendance and will be subject to the conditions set out in this policy.

For the first consultation, the €30 deposit will be retained.

For subsequent consultations, the €30 non-attendance fee will apply.

Communication of cancellations and rescheduling requests

Cancellations and rescheduling requests must be communicated via WhatsApp or another official communication channel used for your follow-up.

For the purposes of applying the deadlines set out in this policy, the date and time when the request is received will be considered.

Cancelling before your first appointment

Cancellations made more than 48 hours before the appointment are eligible for a full refund of the deposit.

Cancellations made less than 48 hours before the appointment, as well as non-attendance, will result in the €30 deposit being retained and it will not be refunded.

If the full plan has already been paid for and no service has yet been provided, any amount paid above the €30 deposit will be refunded.

Rescheduling your first appointment

Your first appointment can be rescheduled more than 48 hours in advance at no additional cost. The deposit already paid will be transferred to the new appointment date.

Requests made less than 48 hours before the appointment will be considered a late rescheduling request. In this case, the €30 deposit for the original appointment will not be transferred to the new date, and a new €30 deposit will be required to secure another appointment.

Rescheduling and non-attendance for subsequent appointments

Subsequent appointments included in a follow-up plan can be rescheduled more than 48 hours in advance at no additional cost.

The new appointment must take place within the original plan period. Rescheduling an appointment does not pause or extend the duration of the plan.

Requests to reschedule less than 48 hours before an appointment, as well as non-attendance, will be subject to a €30 fee to cover the reserved appointment time.

This fee is additional to the cost of the plan and is separate from the initial booking deposit.

Paying this fee does not mean that the appointment is forfeited. The appointment can still be rescheduled, provided the new date falls within the original plan period.

The €30 fee must be paid before a new appointment can be confirmed. While an outstanding fee remains unpaid, a new appointment cannot be booked.

An outstanding fee does not pause or extend the plan period. Any outstanding amounts must be settled before a new appointment or a new plan can be confirmed.

Cancelling a follow-up plan

You may request to cancel your follow-up plan at any time.

Once your follow-up has started, appointments that have already taken place will be recalculated based on the Essential Plan price that applied on the date the original plan was purchased.

The Essential Plan will be used as the sole reference for this calculation. The price of another follow-up plan will not be used.

If there is a remaining balance in your favour after recalculating the services already provided and deducting any outstanding amounts arising under this policy, the balance will be refunded.

Follow-up period after cancelling a plan

As the Essential Plan includes 30 days of follow-up, the follow-up period associated with your last appointment will also be adjusted to the Essential Plan terms.

If fewer than 30 days have passed since your last appointment, you will continue to receive follow-up until the 30-day period has been completed.

If 30 days or more have already passed since your last appointment, your follow-up will end when you request cancellation.

No additional charge will apply if you have already received more than 30 days of follow-up after your last appointment before requesting cancellation.

Cancelling a plan when a subsequent appointment is already booked

If you request to cancel your plan and have a subsequent appointment already booked, the cancellation conditions for that appointment will also apply.

If cancellation is requested more than 48 hours before the appointment, no fee will apply to the future appointment and only the plan recalculation will be carried out.

If cancellation is requested less than 48 hours before the appointment, a €30 late cancellation fee will apply in addition to the recalculation of services already provided.

Where a refund is due, any outstanding fee may be deducted from the refund.

Rescheduling by the nutritionist

If I need to reschedule an appointment, I will offer you an alternative date at no additional cost.

If rescheduling an appointment on my side affects the duration of your plan, the follow-up period will be adjusted so that you are not disadvantaged.

If I am unable to continue your follow-up

In exceptional circumstances, if I am unable to continue providing the follow-up plan you have purchased, you will be informed and will receive a proportional refund for the part of the service that cannot be provided, based on the total amount paid and the remaining follow-up period.

Exceptional circumstances

If you experience an exceptional situation that prevents you from attending an appointment, please contact me as soon as possible so that your circumstances can be considered individually.

Considering an exceptional circumstance does not automatically mean that the conditions of this policy will be waived. Each situation will be assessed based on its individual circumstances.

General provisions

The cancellation, rescheduling, deposit and fee conditions set out in this policy form part of the terms of your nutritional follow-up service.

Nothing in this policy limits or excludes any rights you may have under applicable Irish consumer protection legislation.

Last updated: 25 August 2026.

If you have any questions about this policy, please get in touch. If you’d like to book a consultation, learn more about how my nutrition programmes work.